Privacy Policy
How we collect, use, and protect your information.
1. Information We Collect
When you use HubPatches services, we may collect the following types of information:
- Contact information — name, email address, phone number, and mailing address provided when requesting a quote or placing an order.
- Order details — artwork files, design specifications, quantities, and shipping preferences.
- Payment information — processed securely through our payment providers. We do not store full card numbers on our servers.
- Usage data — browser type, pages visited, and time spent on our site, collected via standard web analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Process your orders and communicate order status updates.
- Respond to enquiries and provide customer support.
- Send transactional emails (order confirmations, proof approvals, shipping notifications).
- Improve our website, services, and customer experience.
- Comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Sharing of Information
We may share your information with trusted third parties only as necessary to fulfil your order:
- Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
- Shipping carriers to deliver your orders.
- Cloud storage and project management tools used internally by our team.
All third parties are contractually required to keep your information confidential and use it solely for the purpose of providing services to us.
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 5 years for accounting and warranty purposes. You may request deletion of your data at any time by contacting us.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember preferences, and gather analytics. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.
6. Security
We implement industry-standard security measures including SSL encryption, access controls, and secure hosting to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at info@hubpatches.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@hubpatches.com
- Phone: +1 (402) 816-6893
- Address: 16192 Coastal Hwy, Lewes, DE, United States, 19958